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A computer software update Hewlett-Packard unveiled before this thirty day period for its OfficeJet printers is causing some of all those gadgets to become unusable. Due to the fact about the 2nd week of May possibly, the have been rife with problems of OfficeJet printers bricking just after they immediately mounted the company’s most recent firmware update.
Right after downloading the faulty program, the constructed-in touchscreen on an influenced printer will exhibit a blue display screen with the error code 83C0000B. However, there appears to be no way for an individual to correct a printer broken in this way on their individual, partly simply because factory resetting an HP OfficeJet calls for interacting with the printer’s touchscreen exhibit. For the moment, HP customers report the only alternative to the issue is to mail a damaged printer back to the company for company.
Between the influenced printers are OfficeJet 902x versions, which includes the Pro 9022e, Pro 9025e, Pro 9020e All-in-A person and Professional 9025e All-in-Just one variants. If you individual an OfficeJet printer, for the time currently being, your best wager is to disconnect your printer from the online so that it doesn’t instantly obtain the buggy update.
On Saturday, HP acknowledged the issue and instructed it was functioning on a resolve. “Our groups are working diligently to address the blue screen error impacting a constrained selection of HP OfficeJet Pro 9020e printers,” the firm claimed. “We are recommending consumers dealing with the error to contact our purchaser assistance crew for guidance: .”
This isn’t the 1st time a single of HP’s recent software package updates has established a headache for its buyers. In March, the enterprise appeared to double down on its unpopular and began rolling out a stability update that observed additional of its printers not work with third-bash ink cartridges.
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