App Update: GTBank apologises to customers, suggests alternative

Guaranty Trust Financial institution on Saturday apologised to its shoppers in reaction to the disappointment that trailed a new update of the GTWorld mobile banking app.

Consumers of GTBank had on Friday expressed disappointment about the use of the bank’s cell app amid disruption in the bank’s digital operations.

The progress occurred immediately after the financial institution declared an app update which was predicted to bring enhancements and new capabilities to the bank’s mobile transactions but resulted in login problems and related complications for buyers.

In an e mail information to customers on Saturday, the bank apologized for the inconvenience triggered by the functions of the new GTWorld app.

The financial institution also confident clients that its complex crew is performing tirelessly to rectify the problem and restore full features to the application.

“We are informed that as a outcome of the current update we initiated on the GTWorld Cellular Banking Application, you have been unable to log in to the App.

“First, we would like to sincerely apologize that we couldn’t deliver the new GTWorld App to you seamlessly as we had communicated,” it reported.

To mitigate the influence on customers’ banking experience, GTBank encouraged end users to utilize its Online banking system as an different.

“By traveling to www.gtbank.com, buyers can accessibility their accounts using their current Consumer ID and Password from GTWorld, Lender Account Quantity, Mobile Quantity, or Email,” the bank reported.

On top of that, the lender provided guidance for generating e-tokens to full transactions securely on the Net banking system.

“For online banking, kindly go to www.gtbank.com and log in to On the internet Banking using any of the subsequent: the exact User ID and Password you use on GTWorld or Bank Account Variety or Mobile Number or Email.

“If you do not have a components token, please generate e-tokens for completing transactions on World wide web Banking by dialing *737*7# or by downloading our e token Application through the Enjoy Retail outlet or App Store.

“If you have neglected your password, you can conveniently reset it on the On line Banking login page or phone GTCONNECT for assistance” it examine.

The bank reassured its buyers that its devoted purchaser service crew is available round the clock to tackle any inquiries or complaints.

Consumers can reach out to the 24-Hour Speak to Heart or speak to GTBank by means of WhatsApp at 0904 000 2900 for assistance, it additional.